Technology
In today's increasingly complex revenue cycle management environment,
reliance upon information technology (IT) is tantamount to success. At
HBR, IT is the "silent partner" enabling our people to make that commitment
to excellence. This philosophy of enabling technology simply means that we use IT
"tools" in every facet of our business- with the goal of providing outstanding client service,
critical practice metrics, and optimal reimbursement to our clients. Keeping in mind that we
are not in the technology business, but the business of emergency medicine, our significant
investments in IT provide the ongoing foundation upon which we partner with our clients for success!
A few key points about this foundation are:
- HBR's Proprietary Billing Engine - enabling dexterity and flexibility to immediately react to changing regulatory and payor requirements and client needs
- Electronic Clinical Data and Payor Interfaces:
- Various hospital ADT connections for patient demographic and insurance information
- Electronic Medical Record (EMR, scanned charts) receipt and processing
- 80+% of ALL insurance claims and remittances are handled electronically
- Secure, Internet use for delivery of Client metrics, reports, and practice analytical tools in user-friendly spreadsheet and graphical formats
- Multi-tiered computing architecture running in a world class data center with full disaster recovery and business continuity plans in place and tested annually
- Consistent delivery of 100% reliability and availability
- Continual vigilance to ensure compliance with HIPAA - for both privacy and security